The LW Theatres head office is open from 9am-5pm Monday to Friday (excluding Bank Holidays) and located at 65 Drury Lane, London WC2B 5SP.
+44 (0)20 7557 7300
Calls to the Adelphi Theatre (which is co-owned with the Nederlander Group) are answered by Quay Tickets and by See Tickets for Cambridge, Her Majesty’s, The London Palladium, Gillian Lynne Theatre and Theatre Royal Drury Lane.
PLEASE NOTE: Our head office does not deal with ticket sales. You will need to contact the appropriate ticket agency, box office or your point of purchase with any existing or new ticket purchase enquiries.
Got a question or comment? Please submit it using the form on this page.
We aim to reply to all enquiries as quickly as possible, however some queries may require further investigation and we may take longer to respond.
If you have a ticket related enquiry and you booked via the box office, please use the contacts below:
(The Adelphi Theatre is co-owned with the Nederlander Group)
THE OTHER PALACE
FOR ALL OTHER THEATRES IN OUR GROUP
We subscribe to the Code of Practice of STAR, the Society of Ticket Retailers and Agents, which may be accessed at www.star.org.uk.If we are unable to settle any dispute by negotiation and you are not satisfied with our final response, you may attempt to settle it through Alternative Dispute Resolution and can contact The Society of Ticket Agents and Retailers (STAR).We are members of STAR and they provide a free and approved dispute resolution service for customers of STAR members.You can reach STAR on 01904 234 737, or +44 1904 234737 if calling from outside the UK (10am-5pm Monday to Friday), or by completing the complaints form or email firstname.lastname@example.orgIf you’d prefer to write to them, their address is: Society of Ticket Agents and Retailers PO Box 708 St Leonard’s Place York YO1 0GT