Your Visit


The London Palladium

8 Argyll Street,
London
W1F 7TE

Getting Here

Plan your journey on the TFL website.

Travel by underground
The nearest underground station is Oxford Circus (Central, Victoria and Bakerloo lines) and Bond Street (Central and Jubilee Lines).

Travel by bus
Available routes: 3, 6, 8, 10, 12, 13, 15, 23, 25, 53, 55, 73, 88, 94, 98, 113, 137, 139, 159

Travel by car
For safe and secure parking, Q-Park Oxford Street is just a few minutes walk. If you haven’t already booked your parking, we have partnered with Q-Park to offer you a further 20% discount from their online prices at any of the Q-Park London locations. Click below for more information.

https://www.q-park.co.uk/en-gb/rut2018

The £11.50 daily congestion charge for central London applies from 7am to 6pm Monday to Friday, excluding public holidays. Find out more information here.

For your comfort and security, you may be subject to additional checks on your visit to London theatres – we appreciate your patience and understanding while these are taking place.

Admittance to the auditorium is at the discretion of the theatre management.

How do I book special access tickets?

Bookings for disabled patrons of the London Palladium are handled by our Access Team. Please call 020 7087 7965  or email access@reallyuseful.co.uk

When is the Box Office open?

The Box Office is open Monday to Friday from 10am to 7pm, unless there is a show on. On show days, the Box Office is open from 10am until the show begins.

Do you do backstage tours?

Not right now, but please keep checking back for more info!

 

How do I get in touch about lost property?

Please contact the Stage Door on 0207 850 8770.

What is the seating plan?

How accessible is The London Palladium?

Steps:

There are four steps up to main entrance and a further eight to the foyer and Royal Circle, with two steps between rows. The Box Office is through a separate entrance, which is up five steps. The Stalls are 12 steps down from the main entrance. The Upper Circle is approx. 50 steps up. There are handrails on both sides of most staircases, and some steps are highlighted.

Wheelchair Access: 

Please contact the Theatre Manager on arrival. Access is via the Box Office ramp at the front of the theatre in Argyll Street, and then by wheelchair lift down to the Stalls bar. There are no steps to the back of the Stalls, although the auditorium is on a fairly steep rake. There are four spaces for wheelchair users at L46, O48, Q48 and S49, and companions can sit in the same row. Transfer seating is available for aisle seats.

Toilets:

There is an adapted toilet on the right inside entrance in Ramillies Place, with access also available from the stalls bar.

Hearing Impaired:

There is an infrared system with headsets, and an induction loop at the Box Office. Headsets are available in the foyer.

Parking:

There are 2 blue badge parking bays in Ramillies Place and 2 on Great Marlborough Street (8.30am-6.30pm, four hours maximum). WCC at Poland Street and Oxford Street. NCP at Kingly Street.

Access Dogs:

We welcome access dogs at The London Palladium. Access dogs are allowed inside the auditorium, or our staff can also dog-sit for four dogs per performance in the Manager’s office.

Can I bring my child? Do they need a ticket?

Everyone coming into the theatre, regardless of age, must have a ticket. Babes-in-arms are not admitted into the auditorium, and children must be able to sit unaided, in their own seat, and be attentive to the performance so as not to distract other members of the audience.

 

 

I bought tickets on my card for someone else. Can they pick them up from the Box Office without me?

No. As per the terms and conditions of sale, tickets left at the Box Office for collection can only be released to the original ticket purchaser. You will be required to present identification that must match the name on the booking. If you wish to gift your tickets to another person please ensure you select E-Tickets to be sent to your registered email account. If you have already purchased tickets and chosen to collect them from the Box Office you may change the delivery method by calling us on 020 7087 7969. Telephone lines are open Monday to Friday from 9am-5:30pm and on Saurday’s from 10am-4pm. If you are unable to call during these times please email customer.relations@reallyuseful.co.uk

What happens if a show is cancelled?

In the unlikely event that a show is cancelled, ticket holders will be contacted as soon as possible by the Box Office or the ticket agency the tickets were originally bought from.

Can tickets be exchanged or refunded once they have been purchased?

Tickets for one-off Concerts or events at The London Palladium are non-exchangeable. Tickets for long-running productions at The London Palladium may be exchanged up to 48 hours prior to a performance, subject to an administration fee per ticket. Tickets for all events are strictly non-refundable once purchased. In the first instance please call our customer services department on 020 7087 7969 to arrange your exchange. Telephone lines are open Monday to Friday 9am-5:30pm and on Saturdays from 10am-4pm. If you are unable to call during these times please email customer.relations@reallyuseful.co.uk with your preferred date and time as well as a contact telephone number.

What shows are on?

All our upcoming shows and events are listed here.

What happens if you have a problem when making a booking on the website?

Please call our 24-hour internet support line on 020 7087 7965 to complete your booking.

Why does the credit card holder have to be present when tickets are collected?

The credit card holder should be present so we can check identification and therefore prevent potential fraud. No third party can collect tickets on behalf of someone else.

What happens if my tickets do not arrive on time?

If you do not receive your tickets within 10 working days, please call us on 020 7087 7969. We can arrange for replacement E-Tickets to be delivered to your registered email account or arrange for a new set of tickets to be left for collection at the Box Office when you arrive at the theatre on the day of your performance. All re-issued tickets will invalidate any previously generated tickets so if the original tickets do arrive please note they will not be valid for entry. Please bring your newly issued tickets or collect the new set from the Box Office. All Tickets left for collection at the Box Office need to be collected by the original ticket purchaser so if this is not possible please ensure you ask for E-Tickets to be sent by email. Telephone lines are open Monday to Friday from 9am-5:30pm and on Saturdays from 10am-4pm. If you are unable to call during these times please email customer.relations@reallyuseful.co.uk.